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Education and In-person Events
Our robust education program provides you with opportunities to stay up-to-date with the latest industry trends and techniques. We also understand that sometimes you need to get from behind your computer to network with others, so we offer in-person opportunities to connect throughout the year. We constantly add new courses, webinars, and events to our offerings to help you expand your knowledge and improve your skills.
Filter by webinars, CE, or CPIA courses with the links on the right. Be sure to regularly check the calendar below to see what's going on!
Technology & Innovation Series
Wednesday, February 11, 2025
2:00-3:00 PM ET
Adapting to the DIY Client
Today’s insurance consumers are increasingly comfortable handling tasks themselves—from taking photos of accidents or property damage for claims, to documenting their homes for new policies, and updating information through apps and online portals. This panel brings together technology solution providers and independent agents to explore how agencies can successfully support this shift toward digital self-service without losing the personal connection clients value. Panelists will discuss how agents are structuring operations, communicating expectations, and educating customers to use do-it-yourself tools where they make sense, while still positioning the agent as a trusted advisor. Attendees will leave with practical insights on balancing efficiency, technology, and human expertise in a rapidly evolving service environment.