PIA National Names Dawn Bryant-Smith 2021 Customer Service Representative of the Year

April 28, 2021
WASHINGTON – Dawn Bryant-Smith of Shepherd Insurance in Carmel, Indiana has been named the 2021 PIA National Customer Service Representative (CSR) of the Year. Dawn Bryant-Smith_Headshot

The PIA National CSR of the Year award is given annually to an outstanding customer service representative who works for a PIA member insurance agency. Nominations for this award are made by PIA members. The award recognizes a CSR who has improved operations of the agency, served their clients in a unique or extraordinary way, and engaged in community involvement and activities to advance the betterment of the insurance industry.

“Dawn’s ability to simply treat others as she would want to be treated is probably one of the finest points about her,” said PIA National Vice President/Treasurer Gerald F. Hemphill, chair of the awards task force. “She is a leader, a trainer, and she is compassionate. Dawn improves the agency because she improves the agency environment.”

Founded in 1931, PIA is a national trade association that represents member insurance agents and their employees who sell and service all kinds of insurance, but specialize in coverage of automobiles, homes, and businesses.