Winning@Customer Retention 

Customer retention is the core of any agency's success. 

Demonstrating the value of working with an agency is key. 

That’s where Winning@Customer Retention comes in. It's a new program from the PIA Partnership. It's designed to help agencies improve customer service and retention. We’ve pulled together resources to help you track client retention rates, segment, and communicate with your customers.

View the on-demand webinar here.


PIA Members

If you are logged in, you will see links below.


If your agency is appointed by a PIA Partnership member company, please contact them for access.

If not, we encourage you to join PIA.